Yes, I know.
I complain A LOT.
But when you waste like an hour trying to get your 1355cnw printer on the wireless network, what else are you going to do!
First, the printer itself:
I can’t make heads or tails of the experience / display / setup process. Its horrid. I feel like I’m using an interface from the 80’s.
Not just in design of the external panel, or buttons, or other hardware components. But the over experience itself. The constant restarts, the non responsive menu.
This is poor product design from the soul to the heart of the printer and even the external support for the product, the dell website, has a horrible user experience.
So second poor product from dell, their website:
I believe the dell team should realize that the first page result for the search query “1355cnw drivers” results as the product detail / buy page being the first result.
You would think that a product’s detail page would contain on it, all pertinent links to the product. Such as the drivers. The word drivers is no where easily found above the fold, but it does exist in the footer.
So having not found a direct link to the specific drivers, I clicked back, and went on to the second result.
But this was the download page for the Mac version. At least I am assuming its the mac version because it has ‘_Mac’ in the name. No where does it say for which type platform or version or processor type on the download page.
Wait, it gets worse!
So having to go to the driver downloads home, I try to search for the printer. I choose ‘Select product from my products’ or a link to that says something to that effect. The resulting page is a login form. I am thinking that once I login into dell, they will know what printer I bought. But the list is empty, even after I click on it, and login. I am stuck staring at a page with almost nothing on it. So I go back and select ‘Choose from product list’ and begin to refine the search down.
Finally I arrive at my product download page, select three items to download, which is also a f*king confusing page as list multiple drivers with confusing labeling system, and get prompted with an ‘INSTALL OUR DOWDNLOADER ON YOUR SYSTEM’ prompt.
G*d Dang it. Oh, man, I am just trying to scan a check so I can start my contract with KForce, and a routine printer installation has become a nightmare.
I have to download, before I can download. Dell, KISS my shiny metal a**.